Legal

Our legal page was last update January 2018

Our Terms and Conditions
Terms and Conditions of use of the Wheel of Health Website:

1. ACCEPTANCE OF TERMS
Your access to and use of the Wheel of Health Website is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2. ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3. CHANGES TO WEBSITE
Wheel of Health reserves the right to:
3.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Wheel of Health shall not be liable to you for any such change or removal; and
3.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4. LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5. COPYRIGHT 
5.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Wheel of Health or otherwise used by Wheel of Health as permitted by law.
5.2  In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6. DISCLAIMERS AND LIMITATION OF LIABILITY
6.1  The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2  To the extent permitted by law, Wheel of Health will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 Wheel of Health makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Wheel of Health for death or personal injury as a result of the negligence of Wheel of Health or that of its employees or agents.

7. INDEMNITY 
You agree to indemnify and hold Wheel of Health and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Wheel of Health arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8. SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9. GOVERNING LAW 
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

For more detailed information please our Terms & Conditions Policy.

Your Privacy
Privacy Policy of use of the Wheel of Health Website:

We are totally committed to protecting your privacy. Any information we collect about you is done so in accordance with the Data Protection Act 1998 and the GDPR 2018 . We collect information about you for two reasons: firstly, to provide you with a service, secondly, to provide you with the best possible service.

We do not pass your information onto any other organisations. The type of information we will collect about you includes, your name, address, phone number and email address.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.

For more detailed information please visit our Privacy Policy.

T's & C's

Terms and Conditions

1 Introduction

1.1

Wheel of Health owns the website. The content, data and services on the website are  delivered by Wheel of Health. You may access and use this website (www.wheelofhealth.co.uk) if you agree to be legally bound by the terms set out here. If you do not agree to be legally bound by these terms please do not access and/or use www.wheelofhealth.co.uk.

1.2

Terms for access to and use comment facility, if applicable,under which you can review, or comment on, articles, are set out in sections 7 to 10 below. If you agree to be legally bound by the terms you may use the comments facility. If you do not agree to be legally bound by these terms please do not use the facility to post comments.

1.3www.wheelofhealth.co.uk  is intended for use only by people who live in the United Kingdom and Ireland. Service descriptions, entitlements and costs refer to services in England and arrangements may differ elsewhere in the UK.

2 Changes to terms

2.1
We may make changes to www.wheelofhealth.co.uk, including these terms, at any time. You will be legally bound by the updated or amended terms from the first time that you use the website after we publish the changes on www.wheelofhealth.co.uk

3 Intellectual property rights

3.1
For non-commercial use, including personal use, or for use by a registered charity, a not-for-profit organisation or a public sector body including NHS organisations, you may copy, download, adapt or print off copies of the materials, information, data and other content included on our website, but note the exceptions detailed at 3.3 and 3.4, however you will need to obtain permission in writing from us in order to do this.

3.2

Under the Open Government Licence (OGL) commercial organisations may make use of our content on similar terms to those at 3.1. Note that any editing of clinical content may invalidate its formal approval; the organisation or individual amending the content will bear any risk associated with such amendment.

3.3
The rights in images, trademarks, trade names, logos and so forth included in Wheel of Health are owned by Wheel of Health. You will need to obtain permission in writing from us before you may use these images, trademarks, trade names, logos in any way.

4 Medical information

4.1
Wheel of Health provides clinical information for use as information or for educational purposes. We do not warrant that information we provide will meet your health or medical requirements. It is up to you to contact a health professional if you are concerned about your health.

4.2
The Wheel of Health website does not give medical advice in relation to any individual case or client, nor does it provide medical or diagnostic services.

4.3
If you are a medical or health professional then you are encouraged to use the website for general information purposes.  However, you should not rely on material included on the website and we do not accept any responsibility if you do.

5 Third party websites

5.1
We do not monitor the content of third-party websites. Any link provided on the website is solely for your convenience. We do not accept any responsibility for any third-party website. Where we provide links to third-party websites, that does not imply any association with or recommendation for those websites. See our External links policy.

6 Liability

6.1
We accept no liability to you should our website not be available at any particular time.

6.2
We do not accept any liability to you for any of the following types of loss or damage (which you may suffer as a result of your use of the website) whether the losses were foreseen, foreseeable, unforeseen, unforeseeable, known, unknown or otherwise:

(a)
loss which arose when you first accessed the website (even if that loss results from our failure to comply with these terms or our negligence);

(b)
any business loss you may suffer, including loss of revenue, loss of profits or loss of anticipated savings (whether those losses are the direct or indirect result of our default);

(c)
loss which you suffer other than as a result of our failure to comply with these terms or our negligence or breach of statutory duty;

(d)
any loss suffered due to the default of any party other than us.

6.3
We do not warrant that the website or any content will be available uninterrupted or error free, that defects will be corrected, or that the website or its supporting systems are free of viruses or bugs.

6.4
We do not accept any liability to you if we fail, or are interrupted or delayed in the performance of any obligation because of:

(a)
the non-availability or failure of any telecommunications or computer services, systems, equipment or software operated or provided by you or any third party;

(b)
any other event not reasonably within our control.

6.5
We do not give any commitments or accept any liability to you in respect of content provided by other users of the website or third parties.

6.6
Terms set out here should be read in conjunction with our external links policy. You acknowledge and agree that we will not be responsible for any injury, loss or damage (whether direct or indirect) arising out of, or relating to the misuse of, or inappropriate reliance on the contents or advice provided via an external link on this website, except to the extent that such liability cannot be excluded by law.

7 Posting comments

7.1
To post comments, if applicable on our website you must provide a valid e-mail address and any other information we request.

7.2
Terms set out here and at sections 8, 9, and 10 should be read in conjunction with our Comments policy.

7.3
Postings you make to our website shall not be treated as confidential.

7.4
You are legally responsible for the content of any material you submit for posting on our website.

7.5
Wheel of Health shall own any material posted its website.

7.6
We reserve the right (on behalf of ourselves and any moderator that we may appoint) to:

(a)
temporarily or permanently suspend your access to our comments facilities;

(b)
edit, not put on the website, or delete any posts you submit; or

(c)
take any other action against your registration if, in our view, you have not complied with the rules of conduct set out below.

8 Online conduct

8.1
If you are under 16 you should seek your parent’s or guardian’s consent before you submit a comment to our website.

8.2
Comments posted should relate to your personal experience or that of someone close to you. You should not name any individuals (other than yourself) or include information through which someone else could identify an individual about whom you are writing. If you want to comment on someone else’s experience, (e.g. a relative or someone you care for) then you may do so if you ensure that you are not named in the posting and you state how the other person is connected to you (e.g. “my father”). You warrant that all statements of fact in any comment you submit are true, and that any expression of opinion is your honestly held opinion on those facts, or that of the person on whose behalf you are writing.

8.3
Postings should be constructive, truthful, and not abusive.

8.4
You should not use the comments facilities to make complaints about individuals or services. If you wish to complain please contact us through our complaints procedure.

8.5.
If you find any comments offensive or objectionable you may make a complaint to the moderator using the ‘Report‘ link provided at the foot of each published comment or contact us directly and we will deal with this.

8.6.
We have many measures in place to keep your information safe. But it is important that you also play your part – visit  the government’s Get Safe Online website for advice on how to do this.

9 Remedies

9.1
To the extent that we are practically able to do so, we may terminate your access to any part of our website at any time without notice if you breach any of the terms. You may terminate your account registration by contacting us. This will clear any personal information you have saved.

10 General

10.1
If any of these terms are determined to be illegal, invalid or otherwise unenforceable then the remaining terms shall remain in full force and effect.

10.2
These terms shall be governed by and interpreted in accordance with the laws of England.

10.3
www.wheelofhealth.co.uk is delivered by:

Wheel of Health Limited

17 Monks Wood Close

Bassett

Southampton

Hampshire

SO16 3TT

Privacy Policy

Your privacy with Wheel of Health

Personal data collected

  1. Navigation data: IP address and the website you came from;
  2. Personal information
: Includes your first name, last name, email address, postcode and other personal information you provide.

 Use of personal data

  1. AnalyticsUses navigation data in services provided through Wheel of Health and third parties. For more information see our cookies policy.
  2. Advertising
: Some pages are supplied with advertising data relating to approved equipment suppliers.
  3. Personalisation
: Uses navigation data and personal information to enable us, and third parties, to tailor the services provided to you.

Data sharing

  1. We will never share personal information with any third parties without your consent. Navigation data is shared with trusted third parties providing analytics or advertising.

 Our privacy policy 

  1. Wheel of Health is the Data Controller for www.wheelofhealth.co.uk under the Data Protection Act 1998. We will process your data in accordance with the Data Protection Act and the GDPR. The purpose of the privacy policy is to inform you as a user of Wheel of Health about what information we collect when you visit or use the service, how we use the information, whether the information is disclosed and the ways in which we protect users’ privacy.
  2. We want you to feel secure when using the website and associated services. We are committed to respecting your privacy. Below we give an overview of how we do that.

How do we use your information? 

We analyse information to see what is most effective about our website and associated services to help us identify ways to improve it and to make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.

What information do we collect when you use Wheel of Health?

We collect information indirectly and directly. When you use Wheel of Health we use technology to collect information indirectly – such as your internet address. This is commonplace across all internet services to enable the investigation of issues such as malicious use. This information is then kept in our secure internet access logs. We collect information directly from you in a number of ways. One way is by using cookies. Cookies are small files of information that save and retrieve information about your visit to our site, such as how you entered our site, how you navigated through the site and what information was of interest to you. This information is collected for a number of reasons, for example, to help develop the website and associated services.

The cookies we use identify you merely as a number. If you are uncomfortable about the use of cookies, you can disable them by changing the settings in the preferences or options menu in your internet browser. However, disabling cookies may affect our ability to provide services to you; if certain cookies are disabled you may not be able to access the service.

See our Cookies policy for more information on the cookies we use.

We also collect information when you give it to us. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether you provide it, but not providing information may affect our ability to provide services to you.

The social media sites that Wheel of Health links to are third-party sites and Wheel of Health does not control the way these sites use your information. If you choose to access these sites using the links provided, the operators of these sites may collect information from you that may be used by them in accordance with their privacy policies, which may differ from ours. You should read their privacy policies carefully to find out what happens to any information that is collected by these services when you use them.

Any videos from Wheel of Health – whether viewed on the website, in emails or embedded in third-party sites – are supplied (streamed) to users by the use of the website, YouTube or Microsoft Hub. Each product is able to compile statistics for Wheel of Health, such as what videos have been watched and when; it uses an anonymous tracking cookie and stores no personal data.

Use of Wheel of Health website on third-party sites will be tracked, i.e. Google Analytics. No personal data is collected by the tools. Information gathered by Wheel of Health includes the user’s IP address, the web page a tool is accessed from, and how many times it is accessed. In some cases, tracking is used to show user journeys through a tool. This information is the sole property of Wheel of Health and will not be shared with third parties. All tools store the number of times a user has visited the tool. Some tools also store ‘state’ information so that when a user returns to a tool it is in the ‘state’ they left it in.

Information submitted as a part Wheel of Health content held on Twitter and Facebook will be subject to their privacy policies. For more information, see the Twitter privacy policy and the Facebook privacy policy.

Wheel of Health uses Google Maps APIs to provide some location-based information. You should read the Google privacy policy to understand how this affects you.

How long do we hold this information?

We will hold the information for as long as we are providing you services. If you do not access the services provided by Wheel of Health, for instance, open or click through one of the emails for more than a year, we will send you an email asking you to confirm that you wish to continue receiving emails. If you do not respond to this email within one month we will unsubscribe you. We will remove all personal information we hold relating to you, which you registered with us, within six months of you unsubscribing from Wheel of Health. We hold this information for a further six months following unsubscription, as we may need to use it for statistical analysis or if you choose to resubscribe. Be assured that if you unsubscribe you will not receive further information from us.

Will we disclose your information to, or share it with, other organisations?

We do not share data with other organisations unless the law permits us to do so. We do not sell individuals’ information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will notify you as to why we are asking for specific information and it is up to you whether you provide it.

We may give you access to your information

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate.

You can do this by contacting our Data Protection Officer,

Wheel of Health

17 Monks Wood Close

Bassett

Southampton

Hampshire

SO16 3TT

UK

Your data is kept under secure conditions

We take appropriate steps to maintain the security of your data on our service. The open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not.

Cookies Policy

Cookies policy 

Wheel of Health use cookies to ensure you get the best experience on the website. If you continue without changing your settings, we will accept your consent to receive these cookies. However, if you wish to, you can change your browser settings to block or remove cookies at any time. Go to ico.org.uk for information on how to do this.

Cookies information

Cookies – small information files placed on your device – are used to improve services for you by, for example:

  • enabling the service to recognise your device so you do not need to give the same information repeatedly
  • recognising when you have already given a username and password so that you do not need to do so for every subsequent web page you visit
  • Improving services we provide by providing you with a personalised journey, where applicable
  • measuring how many people are using the services we provide, so we can make them easier and faster to use
  • analysing data, anonymously, to help us understand how people interact with government services

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, mobile phone or whatever device you are using to access the internet. This information is held in cookies. You can learn more about cookies from the GOV.UK guidance on cookies.

For more information about how to remove cookies from your device, or how to block individual cookies from being received, please see the instructions and guidance at ico.org.uk.

Website Comments Policy

Comments policy

Wheel of Health does at times allow you can contribute to the site through comments. If the comment facility is turned on to the relevant section this will be available to you. Contributions to this website will be moderated, that is, checked to make sure they don’t break our rules. You will need to keep your contributions constructive, relevant and civil. The rules and guidelines below are to protect both you and the company, and our moderators will remove contributions that break the rules. Should you have further questions and would like to contact us, please get in touch.

Commenting on services

The service you receive from Wheel of Health will never be adversely affected by your feedback and you can comment anonymously if you wish. You should respect the anonymity of staff and associates at the service you are commenting on by not using their names.

This is not a formal complaint procedure and if you wish to make a complaint you should read our Complaints Procedure. If you want a reply to your feedback you should contact us directly. This area is not suitable for making general political points about Wheel of Health. Feedback from staff , associates or trusted equipment suppliers will not be accepted. Any comments solicited by equipment providers or a related party are not permitted. Equipment providers should never post comments on behalf of clients, their friends or family members. Once a comment we’ve published is more than two years old, it is removed along with any associated information.

Complaining about another’s persons comments

If you think someone’s contribution to the website breaks our rules you can alert one of our moderators by contacting us directly. Reporting a comment will not delete it but will temporarily remove it and ensure we look at it as soon as possible. The moderators will then decide whether to remove it permanently or reinstate it.

Relevance, civility and decency

  1. Relevance: comments must be relevant to the page they are to appear on.
  2. Be civil:please ensure that your contributions are respectful of others. We will remove contributions that are unlawful, harassing, abusive, threatening, obscene, sexually suggestive, racist, homophobic or sexist or that incite or promote hatred of any group of individual.
  3. Writing in capitals: do not write in capital letters – on the internet this is regarded as “shouting” and many people are offended by it.
  4. Be informative: ensure that your comment has enough information to describe your experience. If comments deemed uninformative by our moderators may be removed.
  5. Abusive language: comments containing swearing will be removed. People of all ages use the website and language should be suitable for them.
  6. English: all comments on the website must be made in English. Comments in other languages will be removed.
  7. Stereotypes: comments that stereotype sections of society will be removed.
  8. Multiple posts: duplicate comments or repeats will be removed. Users should only post one review per experience.

Privacy and confidentiality

Whether you are speaking for yourself, a friend or a family member, do not name the individuals you are talking about. If you are making a comment on another person’s behalf, it is best instead to talk of ”my husband” “my uncle” and so on to protect their privacy.

Personal information: to protect your privacy any information you contribute that reveals personal information, such as names, phone numbers, email addresses, twitter handles, addresses and so on will be removed. Any posts attempting to use the site to exchange personal information or arrange meetings with another user will also be removed.

Screennames, nicknames and impersonation

Screennames used on our website are moderated. When selecting a screenname make sure you choose one that is not rude, offensive or aimed at impersonating another person.

Naming businesses: Please avoid naming businesses or commercial services in your comment. Any comments breaching this rule will be removed.

Under 16s: We ask that people under 16 get permission from a parent or guardian before posting on the website

Health advice, medicinal products and commercial activity

Comments that glamorise smoking, drug use or drinking or that promote a poor moral example will be removed. Asking for and giving specific medical or health advice is not permitted. Comments deemed to be advertising a product or service will be removed.

We may remove references to specific medical products or medicines if the context is not appropriate. Irrespective of their contents, comments will be removed if they were, or might reasonably be suspected of being, made following financial or any other inducement

Legal issues, criminal activity or negligence

  1. Current court cases and court injunctions:contempt of court rules mean you cannot make comments that could prejudice the outcome of a court case. Comments on something that subsequently becomes the subject of a court case or hearing will also be removed if they risk being in contempt of court. Contributions that break a court injunction will be removed.
  2. Clinical negligence or criminal activity: specific accusations of clinical negligence in which an individual is identified will not be published. If you have an allegation of clinical negligence by a particular clinician please use the complaints procedure. Accusations of specific criminal activity will not be published. If you believe that criminal activity is or has taken place please contact Wheel of Health directly.
  3. Defamation: defamation is a complex area. Defamation may occur when someone makes a statement that causes serious harm to a person’s reputation. The law allows you to post comments containing your honestly held opinion, provided you identify the facts on which you are expressing your opinion. Posting untrue statements is against the law if they cause serious harm to a person’s reputation or are likely to do  so. Comments deemed to contain defamatory statements will be removed.
  4. Disclaimer: this definition is not to be regarded as a statement of the law nor should it be relied upon to make any judgement as to whether content is potentially defamatory. It is up to you to decide whether to take specific legal advice.
  5. Threats: comments containing threats of public fear, terrorism or threats towards any individual are not permitted.
  6. Copyright: ensure that you own the copyright to any material you put on the site – especially if you have copied it from another source. If we are in doubt about the ownership of content we will remove it from the site.

Further Information

  1. Privacy
    When you make a comment you will be asked to to provide a valid email address. Your details will only be used to contact you if you have expressed an interest in or to contact you about your comment should there be any concern about it. Wheel of Health will not pass on your details to any other party unless permitted or required by the 1998 Data Protection Act, 20128 GDPR or required by order of a court.
  2. Copyright of your contributions
    Your contributions to the website are published to the general public. In submitting your comments you assign all rights to Wheel of Health for use and publication of your contribution. If you are unwilling to grant Wheel of Health copyright to your contribution you should not submit it to the site.
  3. Action we may take
    A breach of any of our rules can lead to your comment being rejected. Repeated or serious breaches of our rules may lead to Wheel of Health blocking contributions from your email address or suspending your account. We reserve the right to delete any content at any time for any reason and is under no obligation to publish any contributions. Wheel of Health reserves the right to alter or update the house rules or terms and conditions at any time.